Services
As your
local community pharmacy, we can offer a wide range of services and
facilities for you and your family.
Dispensing
We dispense NHS prescriptions and will give advice on how to get the
most benefit from your medicines. We keep a comprehensive stock of
medicines and use a fast and an efficient wholesaler service to
enable us to fill all prescriptions promptly.
Repeat Dispensing
We can dispense NHS repeat dispensing prescriptions issued by your
doctor. Ask us for more information about this service.
Medicine Containers
All medicines are dispensed in child resistant containers unless you
request us not to. Please remember: keep all medicines out of
reach and sight of children.
Our pharmacist can advise you on safe storage of medicines.
Unwanted Medicines
Please return all unwanted medicines to the pharmacy where we will
dispose of them safely. Click on link for guidance on what you can
return.
Health Advice and Self-care
The pharmacist and our trained assistants are available for advice
on all medicines and minor ailments, in private if required. We can
also give you advice on how to live a healthy life, for example,
advice on how to stop smoking, or healthy diets.
We can direct you to other sources of advice and assistance if we
cannot help you ourselves.
Medicines Use Reviews
You can make an appointment with our pharmacist to discuss how you
are getting on with your regular medicines. It will allow you to
learn more about your medicines and ask any questions you may have,
and if you are having difficulties taking your medicines our
pharmacist may be able to assist. Ask for more details on this
service or to make an appointment.
Medication Records
Our computer allows us to keep records of all your prescriptions
dispensed by us. This helps us check for possible problems, such as
reactions between medicines and will help us deal with any queries
you may have.
We comply with the Data Protection Act and the NHS code of practice
on confidentiality. To supply more information for us to add to you
patient medication record click on 'MEDICATION RECORD' Page.
We provide these NHS
services on behalf of:
Great Yarmouth and Waveney PCT
1
Common Lane North
Beccles, Suffolk. NR34 9BN
Tel. 01502 719525
Other Services we provide:
Private Prescriptions
We can dispense non NHS prescriptions. Please ask for details of
fee.
Repeat Prescription Collection
We offer a repeat prescription collection service from Beccles
Health Centre. Please ask in the pharmacy for further details or
click on the Prescription Collection Link.
Medicines Sales
We keep a range of over the counter medicines and also vitamins and
mineral supplements.
Holiday Healthcare
We can advise on medical requirements for travelers, including
anti-malaria treatments.
Emergency Supplies
If you need one of your regular medicines in an emergency when you
are unable to contact your doctor, we may be able to help.
We must stress that this can only be done in genuine emergencies and
it may incur a charge.
Emergency Contraception
We can offer emergency hormonal contraception free of charge to
women aged 15 to 25 years and for a charge to other age groups.
Supply is made at the professional discretion of the pharmacist
following a confidential consultation.
Stop Smoking Service
Your pharmacist can offer help and support to enable you to stop
smoking. This may include the provision of nicotine replacement
products free of charge or at standard prescription charge rates.
Weight Management
We can offer private one to one counseling with one of
our trained staff to help you lose weight.
If
you would like any more information about any of the services
mentioned, please contact us.
Disabled Customers
Level access for wheel chairs
Consultation Area
Delivery to the Housebound
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Compliance aids (conditions apply)
Comments,
Suggestions, Complaints and Compliments
Our aim is to give the highest possible standard of service. We
would like you to tell us what you think about the service we
provide at this pharmacy.
If you have any comments, suggestions or complaints, please speak to
a member of staff.
We welcome any general comments about the services we provide and
any suggestions of ways in which we can improve our services to you.
We operate a complaints procedure as part of the
NHS system for dealing with complaints. Our system meets national
criteria. Our Superintendent Pharmacist will give you further
information.
You may also seek advice from the local Patient
Advice and Liaison Service (PALS). PALS are not part of the
complaints procedure itself but they might be able to resolve your
concerns informally or they can tell you more about the complaints
procedure and independent complaints advocacy services.
Great Yarmouth and Waveney Patient Advice and Liaison Service
01502 719501
An independent complaints advocacy service (ICAS) is available to
provide advice and support for people who wish to complain about the
NHS.
Independent
Complaints Advocacy Services Cambridgeshire, Norfolk and Suffolk
0845 456
1084
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